"A long time ago, back in 2002, a Vatel Paris 2000 alumnus, I left Paris to go to Asia. It was the beginning of my career where I would work in six countries: in Cambodia, in Laos, in Bali, and in Thailand, in particular for the Orient-Express Group as their General Manager. At that time I was young and a bit mad. My role, and that of the task force that accompanied me from one hotel to another and without them I was helpless, was to reinvigorate and boost well known hotels and resorts. I loved this job, and still do today. If you don’t love what you do 100%, it’s useless to continue doing it.
Asia and its resorts fulfilled me beyond anything I had hoped for. And then one day, when I had been working on business tourism in China, my wife and three children urged me to get back on the road again.
In Mauritius, I fell in love with the ideal hotel: the site, the personnel, the size, everything was perfect.
In my opinion Mauritius is one of the global capitals in hospitality excellence. The infrastructure and strong governmental support are there. And above all, there are the Mauritians, with their innate sense of hospitality.
But Mauritius already has a hundred 4 and 5-star hotels.
So how could I stand out and impose myself to peers who objectively share the same strengths and also have high-quality and luxury hotels and services?
Our first asset: our hotel, LUX* Le Morne, has a remarkable location. It’s in a Unesco World Heritage site, on an exceptional beach in front of a beautiful mountain, which is the island’s emblem. Mother Nature has given us this environment, and it’s up to us to make the most of it by cultivating the beauty of this area, its well-being, time available for contemplation and moments of conviviality we spend with our guests. And that’s where our second asset comes in: our personnel.
Our guests are often demanding, which is understandable. Occasionally one of them will complain and I go to see the crew members concerned by this complaint. You have to help them then, of course to reach the level of excellence expected by the guests, but also so they’re not personally shaken up, and I have to put this criticism into a professional context. In LUX* Le Morne, I want my crew members to feel that they’re also “celebrating their own lives.”
It’s not by mere luck that our group was officially classified last year as coming in first place in the “great places to work” in Mauritius. The feeling of owning a project, a culture, a strategy, this all shapes the success a hotel will have.
And it’s up to us, decision-makers in hospitality and restaurant services, to give our jobs a reputation for excellence which makes all the difference. In Mauritius, where tourism is both an art of fine living as well as a key resource, I observe the world and Europe, where I come from. We have to rethink the image our jobs have. They’re not just ‘summer jobs’ for students, but rather jobs for experts and impassioned people.
Vatel, without the shadow of a doubt, brings an efficient remedy to the crisis of vocations in the hospitality industry. Our school his helping boost the image of the hospitality industry to young students, and we know how successful this has been. In Mauritius for instance, the impact of the beautiful Vatel School here on the image of our profession is exceptional.
But everyone must assume their responsibilities: schools, decision-makers, governments, and professional associations. We’re all responsible for our future.”
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
Mr. Eric Saw and Ms Rachel, gave our Vatel MBA students a briefing about the upcoming Marketing Proposal they need to submit to Mr. Eric.Read more
Vatel Singapore just revealed the new VATEL Executive LoungeRead more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
Vatelalumni.com, free and connected to your LinkedIn profile, will soon be one of your favorite internet sites!
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more
A professor of hospitality management, restaurant services and tourism management for over 28 years, Pat Golden-Romero teaches MBA Vatel courses at Vatel San Diego, USA.Read more